Refund policy

Return & Refund Policy

If something isn't right with your order, you can request a return within 14 days of delivery.

How returns work

Our products ship directly from our suppliers' warehouses, not from a Feld's Seasonals warehouse. When you request a return, we contact the supplier on your behalf and send you the return instructions, including the address to ship the item to. Please don't send anything back before you have these instructions - items sent to the wrong address can't be processed.

How to request a return

Sign in to your account (the account icon at the top of our site), open your order and choose Request return. Select the item(s) you want to return and the reason. You can also contact us through our Contact page with your order number, the item(s) you want to return, and the reason. Either way, we'll reply with next steps once we've heard back from the supplier.

Eligibility

Items must be unused, in their original condition and packaging. Inflated or opened balloon kits and worn costumes can't be returned unless they arrived damaged or defective.

Damaged, defective or wrong items

If your order arrives damaged, defective or isn't what you ordered, contact us within 14 days of delivery with your order number and photos. We'll work with the supplier to send a replacement or refund you, at no extra cost to you.

Refunds

Once the supplier confirms they have received and inspected the return, we'll refund the original payment method. Refunds usually appear within 5-10 business days, depending on your bank. Original shipping charges are refunded only for damaged, defective or wrong items. Return shipping costs are paid by the customer unless the item was damaged, defective or wrong.

Cancellations

You can cancel an order until it has been handed over to the supplier for shipping. Contact us as soon as possible.